SimpleUpdates Support Site

Getting Started, Helpful Tips, and FAQs


Learn more about:

Media and Live Streaming



Here, we will share frequent questions and answers. You may also find these Frequently Asked Questions useful if this is your first time using SimpleUpdates.


Q: How do I enable notification when someone submits a form on my website?
There are two things you should do. The first is to enable reCaptcha on your website. This will allow you to get the text of the submission in an email notification. The second thing you should do is to edit the form, and in the "advanced tab" you will see a field for notifications. Enter the users from the user list that you want to be notified, and these will get a notification email with each form submission.


Q: How to check that links work on your website?
A: There are browser and website tools that will assist you to check your site links.


Q: When do links open a new window?

A: If a link points within the same site, it generally opens the url in the same window. When the link points off of your website, it usually opens the link in a popup window. This allows the visitor to keep your site open below the new window. If you link directly to a PDF file or an image, the system will automatically open the image in a popup window. The system does this automatically.


Q: What is the difference between Contributor and Correspondent?
Contributors can login to the website and author new content per their given permissions. Correspondents are shadow users who have no ability to login, but to which you still want to give credit.


Q: How do I upload a PDF or non-media file and allow the public to access it?
In edit mode, select some text, and you will see the Create Link dialog field. At the far left there is an icon for uploading a file. Use this area to link the text to the file you want to upload. If you are wanting to link to and display a PDF on your website, you can use the "Document" block in the page editor, and upload your PDF there.


Q: I want to make a iTunes Podcast. Can I use a hosting service such as YouTube?
No, because YouTube only offers a URL page to access the media. For iTunes podcasts, you need an "http" link directly to the media file. There are many media services which do not give the direct media item URL: SoundCloud is another example. You can upload your media to our media management collection, and it will work properly with iTunes podcasts.


Q: How do I setup RSS?
RSS - Really Simple Syndication (also Rich Site Summary) - can be used two ways. 

  • An RSS Feed allows information from a page on your website to be sharable on other websites.
  • An RSS Digest allows you to share information from someone else's RSS Feed on your website.

Instructions for setting up both are on the RSS Setup page.


Q: My Theme uses some Icons, and I see FA-Icon in the field names. Where can I see all the options for these icons?
These are Font Awesome Icons, and you can check out the complete list here.


Q: How can I customize my site CSS?
 In Themes, you can edit the CSS of your site without orphaning your theme from future system updates. Click the link "Edit Custom CSS" and enter your custom css code in this window. It will apply to your entire site. For example, to make bolding darker:

.su_bootstrap_safe {
    b, strong {
        font-weight: 900;

To make all table borders invisible:

.su_bootstrap_safe table, table {
    border: 0 solid transparent;



Links to third-party websites are being provided as a convenience and for informational purposes only; they do not constitute an endorsement or an approval by